Case Study: Olavi Helped Start2Move 3X Their AI Search Visibility. Read it here →
Case Study: Olavi Helped Start2Move 3X Their AI Search Visibility →
Updated on June 13, 2025
Updated on June 13, 2025
Terms of use
These Terms and Conditions apply to all (legal) acts between Olavi, located at Nobeldwarsstraat 9, 3512 EW Utrecht, The Netherlands, registered with the Dutch Chamber of Commerce (KvK) under number 97795216, hereinafter referred to as “Olavi”, and any natural or legal person using the services offered by Olavi, hereinafter referred to as the “Customer”.
These Terms and Conditions apply to all (legal) acts between Olavi, located at Nobeldwarsstraat 9, 3512 EW Utrecht, The Netherlands, registered with the Dutch Chamber of Commerce (KvK) under number 97795216, hereinafter referred to as “Olavi”, and any natural or legal person using the services offered by Olavi, hereinafter referred to as the “Customer”.
1. Definitions
1.1 “Service”: The software-as-a-service (SaaS) solution made available by Olavi via the internet, aimed at monitoring, analyzing, and optimizing visibility within AI search engines, commonly referred to as Generative Search Optimization (GEO).
1.2 “Account”: The user environment activated for the Customer, for which login credentials apply.
1.3 “Credits”: The unit of measurement for performing analyses (1 credit = 1 prompt analysis), whereby a certain number of credits is provided per subscription.
1.4 “Subscription”: The agreed subscription plan (monthly or yearly) including a specific number of Credits.
1.5 “Agreement”: Any agreement for the provision of the Service between Olavi and the Customer.
1.6 “Force Majeure”: Circumstances beyond Olavi’s control as described in Article 10.
1.7 “Customer Data”: All data, information, and content entered into or generated within the Service by or on behalf of the Customer.
1.1 “Service”: The software-as-a-service (SaaS) solution made available by Olavi via the internet, aimed at monitoring, analyzing, and optimizing visibility within AI search engines, commonly referred to as Generative Search Optimization (GEO).
1.2 “Account”: The user environment activated for the Customer, for which login credentials apply.
1.3 “Credits”: The unit of measurement for performing analyses (1 credit = 1 prompt analysis), whereby a certain number of credits is provided per subscription.
1.4 “Subscription”: The agreed subscription plan (monthly or yearly) including a specific number of Credits.
1.5 “Agreement”: Any agreement for the provision of the Service between Olavi and the Customer.
1.6 “Force Majeure”: Circumstances beyond Olavi’s control as described in Article 10.
1.7 “Customer Data”: All data, information, and content entered into or generated within the Service by or on behalf of the Customer.
2. Applicability
2.1 These Terms and Conditions apply to all offers, quotations, agreements, and use of the Service.
2.2 Deviations from these Terms are only valid if expressly agreed in writing by Olavi.
2.3 Any general terms and conditions of the Customer are expressly rejected.
2.4 If any provision of these Terms is found to be null and void or voidable, the remaining provisions shall remain in full force. In such a case, the parties shall agree on a replacement provision that reflects the intent of the original.
2.1 These Terms and Conditions apply to all offers, quotations, agreements, and use of the Service.
2.2 Deviations from these Terms are only valid if expressly agreed in writing by Olavi.
2.3 Any general terms and conditions of the Customer are expressly rejected.
2.4 If any provision of these Terms is found to be null and void or voidable, the remaining provisions shall remain in full force. In such a case, the parties shall agree on a replacement provision that reflects the intent of the original.
3. Formation and Duration of the Agreement
3.1 The Agreement is concluded at the moment the Customer activates an Account via the sign-up process and agrees to these Terms.
3.2 The Agreement is entered into for an indefinite period, with a minimum term equal to the chosen subscription period (month or year).
3.3 After the minimum term, the Subscription is automatically renewed for the same period unless terminated in accordance with Article 6.
3.1 The Agreement is concluded at the moment the Customer activates an Account via the sign-up process and agrees to these Terms.
3.2 The Agreement is entered into for an indefinite period, with a minimum term equal to the chosen subscription period (month or year).
3.3 After the minimum term, the Subscription is automatically renewed for the same period unless terminated in accordance with Article 6.
4. Services and Subscriptions
4.1 Olavi provides the Service via an online platform. Functionalities include, among others, insights into AI prompts, competitor analysis, search volume, share of voice, sentiment analysis, and Google Analytics 4 integration.
4.2 Upon commencement, the Customer selects a Subscription (Basic, Pro, or Enterprise) with the corresponding number of Credits provided monthly or annually. Annual subscriptions are discounted compared to monthly subscriptions.
4.3 The Customer may upgrade or downgrade the Subscription at any time. Changes take effect immediately. For upgrades, the new subscription price is calculated pro rata. For downgrades, the original subscription price remains payable for that month; no refunds or credits are issued.
4.4 If the Customer exceeds the allotted Credits, Olavi may offer additional Credits at 1.5 × the regular credit rate.
4.1 Olavi provides the Service via an online platform. Functionalities include, among others, insights into AI prompts, competitor analysis, search volume, share of voice, sentiment analysis, and Google Analytics 4 integration.
4.2 Upon commencement, the Customer selects a Subscription (Basic, Pro, or Enterprise) with the corresponding number of Credits provided monthly or annually. Annual subscriptions are discounted compared to monthly subscriptions.
4.3 The Customer may upgrade or downgrade the Subscription at any time. Changes take effect immediately. For upgrades, the new subscription price is calculated pro rata. For downgrades, the original subscription price remains payable for that month; no refunds or credits are issued.
4.4 If the Customer exceeds the allotted Credits, Olavi may offer additional Credits at 1.5 × the regular credit rate.
5. Account and data management
5.1 The Customer is responsible for the accuracy and completeness of the Account details provided.
5.2 Account credentials (including username and password) are strictly personal and non-transferable. The Customer must keep login details confidential at all times.
5.3 Upon deletion of the Account, all Customer Data will be permanently deleted immediately. Olavi is not obliged to retain backups of deleted Accounts or data unless otherwise agreed.
5.4 After Account deletion, no further access is possible, and data cannot be restored.
5.1 The Customer is responsible for the accuracy and completeness of the Account details provided.
5.2 Account credentials (including username and password) are strictly personal and non-transferable. The Customer must keep login details confidential at all times.
5.3 Upon deletion of the Account, all Customer Data will be permanently deleted immediately. Olavi is not obliged to retain backups of deleted Accounts or data unless otherwise agreed.
5.4 After Account deletion, no further access is possible, and data cannot be restored.
6. Payment, Collection and costs
6.1 All amounts are exclusive of VAT unless stated otherwise.
6.2 Payment is made in advance on a monthly or annual basis, depending on the Subscription chosen, via credit card through Stripe.
6.3 Invoices are digitally available in the “Billing History” within the Service. The Customer must pay invoices within fourteen (14) days of the invoice date.
6.4 In the event of late payment, the Customer will owe statutory commercial interest (Article 6:119a of the Dutch Civil Code) plus administration costs of €20 excl. VAT per reminder or failed collection attempt.
6.5 If full payment is not made, Olavi may suspend the Service until payment is received. Termination of the Agreement does not affect the claimability of outstanding amounts.
6.6 All judicial and extrajudicial collection costs incurred by Olavi to recover amounts due are payable by the Customer.
6.1 All amounts are exclusive of VAT unless stated otherwise.
6.2 Payment is made in advance on a monthly or annual basis, depending on the Subscription chosen, via credit card through Stripe.
6.3 Invoices are digitally available in the “Billing History” within the Service. The Customer must pay invoices within fourteen (14) days of the invoice date.
6.4 In the event of late payment, the Customer will owe statutory commercial interest (Article 6:119a of the Dutch Civil Code) plus administration costs of €20 excl. VAT per reminder or failed collection attempt.
6.5 If full payment is not made, Olavi may suspend the Service until payment is received. Termination of the Agreement does not affect the claimability of outstanding amounts.
6.6 All judicial and extrajudicial collection costs incurred by Olavi to recover amounts due are payable by the Customer.
7. Intellectual Property Rights
7.1 All intellectual property rights relating to the Service, software, documentation, analyses, reports, graphic designs, and trademarks are owned by Olavi or its licensors.
7.2 The Customer is granted a non-exclusive, non-transferable, limited right to use the Service for internal purposes in accordance with the Agreement.
7.3 The Customer may not reproduce, publish, modify, decompile, reverse-engineer, or otherwise interfere with any part of the software or documentation, except where explicitly permitted by law.
7.4 The Customer indemnifies Olavi against all claims from third parties resulting from infringement of intellectual property rights caused by the Customer’s use of the Service or publication of Customer Data in violation of these Terms.
7.5 Marketing Use of Customer Logo: By creating an Account, the Customer grants Olavi the right to display their company name and/or logo on Olavi’s website, marketing materials, and other communications to indicate they are a customer. If the Customer prefers not to have their name or logo displayed, they must notify Olavi in writing.
7.1 All intellectual property rights relating to the Service, software, documentation, analyses, reports, graphic designs, and trademarks are owned by Olavi or its licensors.
7.2 The Customer is granted a non-exclusive, non-transferable, limited right to use the Service for internal purposes in accordance with the Agreement.
7.3 The Customer may not reproduce, publish, modify, decompile, reverse-engineer, or otherwise interfere with any part of the software or documentation, except where explicitly permitted by law.
7.4 The Customer indemnifies Olavi against all claims from third parties resulting from infringement of intellectual property rights caused by the Customer’s use of the Service or publication of Customer Data in violation of these Terms.
7.5 Marketing Use of Customer Logo: By creating an Account, the Customer grants Olavi the right to display their company name and/or logo on Olavi’s website, marketing materials, and other communications to indicate they are a customer. If the Customer prefers not to have their name or logo displayed, they must notify Olavi in writing.
8. Use of third parties (hosting and data storage)
8.1 Olavi uses third parties for hosting, data storage, and other infrastructure (“Third-Party Providers”).
8.2 The Customer acknowledges that all actions, outages, or shortcomings by Third-Party Providers are beyond Olavi’s control. Olavi cannot be held liable for any damage resulting from unavailability, data loss, or other issues caused by such providers.
8.3 Olavi will make reasonable efforts to select reliable providers and implement appropriate security and backup measures but does not guarantee availability or integrity of such systems.
8.1 Olavi uses third parties for hosting, data storage, and other infrastructure (“Third-Party Providers”).
8.2 The Customer acknowledges that all actions, outages, or shortcomings by Third-Party Providers are beyond Olavi’s control. Olavi cannot be held liable for any damage resulting from unavailability, data loss, or other issues caused by such providers.
8.3 Olavi will make reasonable efforts to select reliable providers and implement appropriate security and backup measures but does not guarantee availability or integrity of such systems.
9. Liability and warranties
9.1 Olavi provides the Service “as is” without any explicit or implied warranties regarding suitability for a specific purpose, accuracy or completeness of the provided data, or uninterrupted availability.
9.2 The Customer is solely responsible for interpreting the data and reports provided and makes all decisions at their own risk. Olavi is not liable for any losses resulting from decisions based on insights obtained via the Service.
9.3 Except in cases of intent or gross negligence, Olavi’s total liability for direct damages caused by an attributable failure is limited to the amount the Customer paid to Olavi in the three (3) months preceding the damaging event.
9.4 Indirect damages, including lost profits, missed savings, reputational damage, data loss, or business interruption, will not be compensated.
9.5 The Customer indemnifies Olavi against all third-party claims arising from use of the Service in violation of these Terms or applicable law.
9.1 Olavi provides the Service “as is” without any explicit or implied warranties regarding suitability for a specific purpose, accuracy or completeness of the provided data, or uninterrupted availability.
9.2 The Customer is solely responsible for interpreting the data and reports provided and makes all decisions at their own risk. Olavi is not liable for any losses resulting from decisions based on insights obtained via the Service.
9.3 Except in cases of intent or gross negligence, Olavi’s total liability for direct damages caused by an attributable failure is limited to the amount the Customer paid to Olavi in the three (3) months preceding the damaging event.
9.4 Indirect damages, including lost profits, missed savings, reputational damage, data loss, or business interruption, will not be compensated.
9.5 The Customer indemnifies Olavi against all third-party claims arising from use of the Service in violation of these Terms or applicable law.
10. Force majeure
10.1 Force Majeure means any circumstance beyond Olavi’s control, whether foreseeable or not, including but not limited to fire, flooding, natural disasters, war, terrorism, pandemics, government actions, internet or telecom failures, outages at hosting providers, strikes, staff shortages, illness, non-payment by suppliers, or other issues with third-party systems.
10.2 In case of Force Majeure, Olavi is entitled to suspend its obligations for the duration of the Force Majeure. If it lasts longer than three (3) months, both parties may terminate the Agreement without any obligation to pay damages.
10.1 Force Majeure means any circumstance beyond Olavi’s control, whether foreseeable or not, including but not limited to fire, flooding, natural disasters, war, terrorism, pandemics, government actions, internet or telecom failures, outages at hosting providers, strikes, staff shortages, illness, non-payment by suppliers, or other issues with third-party systems.
10.2 In case of Force Majeure, Olavi is entitled to suspend its obligations for the duration of the Force Majeure. If it lasts longer than three (3) months, both parties may terminate the Agreement without any obligation to pay damages.
11. Amendments to the terms
11.1 Olavi may unilaterally amend these Terms. Changes will be communicated electronically, including via email or within the Service dashboard.
11.2 If the Customer does not agree to the amendment, they must notify Olavi in writing within fourteen (14) days. In such case, the Agreement will terminate immediately without costs.
11.3 If the Customer does not object in time, they are deemed to have accepted the amended Terms.
11.1 Olavi may unilaterally amend these Terms. Changes will be communicated electronically, including via email or within the Service dashboard.
11.2 If the Customer does not agree to the amendment, they must notify Olavi in writing within fourteen (14) days. In such case, the Agreement will terminate immediately without costs.
11.3 If the Customer does not object in time, they are deemed to have accepted the amended Terms.
12. Privacy and data protection
12.1 Olavi processes personal data of the Customer and any end users in accordance with applicable privacy laws.
12.2 For more information on how personal data is processed, please refer to our Privacy Policy.
12.3 The Customer remains responsible at all times for the accuracy and lawfulness of the Customer Data they enter.
12.1 Olavi processes personal data of the Customer and any end users in accordance with applicable privacy laws.
12.2 For more information on how personal data is processed, please refer to our Privacy Policy.
12.3 The Customer remains responsible at all times for the accuracy and lawfulness of the Customer Data they enter.
13. governing law and disputes
13.1 All legal relationships between Olavi and the Customer are governed exclusively by Dutch law.
13.2 All disputes shall, to the extent permitted by law, be submitted to the competent court in the district of Utrecht, unless the parties agree to an alternative dispute resolution method.
13.1 All legal relationships between Olavi and the Customer are governed exclusively by Dutch law.
13.2 All disputes shall, to the extent permitted by law, be submitted to the competent court in the district of Utrecht, unless the parties agree to an alternative dispute resolution method.
14. legal notices
14.1 All notices, communications, or other correspondence required or permitted under these Terms must be in writing and addressed to:
Olavi
Nobeldwarsstraat 9
3512 EW Utrecht
The Netherlands
KvK: 97795216
14.1 All notices, communications, or other correspondence required or permitted under these Terms must be in writing and addressed to:
Olavi
Nobeldwarsstraat 9
3512 EW Utrecht
The Netherlands
KvK: 97795216